Introduction
This is a 1-day intensive program specially formulated for participants who require to communicate with confidence.
Course Objective
In today’s corporate environment, communicating in English is absolutely necessary and unavoidable. It is even so if you are sales executive. If your companies are looking to increase the revenue, selling your product only to locals will not be enough. You must think ahead and try to promote your product or services outside the country. Hence, as English is the most common language used worldwide, your staff must be able to communicate effectively in English. Unfortunately, many avoid speaking and writing in English because they lack confidence and are trapped in a negative reinforcing cycle. This adversely impacts the ministry’s public image and customer satisfaction.
The objective of this programme is to break the negative reinforcing cycle and start a positive reinforcing cycle by encouraging participants to speak and write in English regardless of grammar, pronunciation and vocabulary mistakes. At the end of the programme, they will be able to speak and write in English with more confidence and style.
Course Methodology
This program employs adult learning techniques which include active learning strategies to facilitate understanding and retention. Participants will spend 80% of the time in individual or group activities which allow them to learn, develop and practice English language skills. The trainer will draw from the participants’ experiences to simulate real life situations and case studies to enhance the training. A simple workbook is used to facilitate the program.
Don't Miss Out!
Register Now To Attend Our ENGLISH FOR BUSINESS COMMUNICATION Course.
Download The Registration Form Below
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Fill In The CONTACT FORM
or CALL En Shah at 011-25085983
Course Syllabus
|
Module 1
Overcoming Your Fear in English Language
Understanding
the source of fear, commitment and promise to speak English regardless of
mistakes
|
Module 2
Stand Up and Speak
Taking the
first step, making a self-introduction,
common words and phrases used when making an introduction, focus on the
correct use of articles and prepositions for location and time
|
|
Module 3
Interacting with Customers
Common words
and phrases to use in conversation with customers – greetings, salutations, courtesy, giving directions, giving
assistance, dealing with irate customers, empathizing with customers, giving
assurances to customers, updating customers and other situations customized
to actual working environment
|
Module 5
Intermediate Writing Skills
|
Course Timetable
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Time
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1st Day
|
|
9.00 am
|
Overcoming the Fear
of the English Language (M1)
Discussion
|
|
10.30 am
|
Tea
Break
|
|
10.45 am
|
Stand Up and Speak (M2)
Individual practice, expert coaching and peer evaluation
|
|
12.30 pm
|
Lunch
|
|
1.30 pm
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Interacting with Customers (M3)
Role Play, expert coaching and peer evaluation
|
|
3.15 pm
|
Tea
Break
|
|
3.30 pm
|
Intermediate Writing
Skills (M5)
Lecture and Discussion
|
|
5.00 pm
|
End
|
Don't Miss Out!
Register Now To Attend Our ENGLISH FOR BUSINESS COMMUNICATION Course.
Download The Registration Form Below
Click DOWNLOAD
Fill In The CONTACT FORM
or CALL En Shah at 011-25085983
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